1.HOLDING

• Upon Glass Dome’s response to the client’s enquiry, Glass Dome will hold the requested Event Date with no cost for 72 hours.

• Holding of the Event Date does not determine confirmability, and may be given to another customer if not soft booked or confirmed by then. If the client remains undecided by the end of the 72 hour period, Glass Dome will drop the holding date.

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2. SOFT BOOKING 

• To soft book the Glass Dome for a specific date(s), a $3,000 non-refundable fee will be issued, which reserves the date for the client until up to 3 months to the selected event date. Soft booking is only in effect once the $3,000 invoice is paid. 

• In the event that Glass Dome receives another request for the same date, Glass Dome will grant the client 72 hours on our priority list to confirm the booking. 

• Failure to pay the soft booking fee within the 72 hours will result in either
  a) Glass Dome dropping the booking
  b) ONE (1) EVENT DATE CHANGE*

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3a. CONFIRMED BOOKING (50%)

• Confirmed Booking (50%)

• Invoice of 50% of Venue Estimate. Deduction of $3,000 soft booking cost if client had been soft booking the event date prior to confirming the event date.

3b. FINAL PAYMENT (100%)

• Confirmed Booking (100%)

• Invoice of second 50% of Venue Estimate + Add-On cost estimates.

• Security Deposit, amount determined on a case-by-case basis.

• Security Deposit is refunded within 3 weeks after the event date if there is no damage to Glass Dome’s venue, infrastructure, equipment and furniture.

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*EVENT DATE CHANGES T&C

• In the event of a date change, either from failure to pay softbooking fee, or other reasons (not including FORCE MAJEURE):

• IF the request to change event date is more than or equal to 6 months from the event date, one (1) complimentary date change is allowed within +6 months after the event date. 

• (example: 1st May 2026 client issues a date change, event date is 1 August 2026, date change is available up to 1st February 2027)

• 1st date change is complimentary, IF event date is 6 months or longer away from current date.

• For other date changes after 1st change, Glass Dome reserves the right to drop the booking entirely, refuse the change, grant the change for free or grant the change with an administrative fee on a case-by-case basis.

• Date availability for date changes does not include already booked and confirmed dates from other clients.

• IF the initially booked date was less than 6 months away from current date, Glass Dome reserves the right to charge an administrative fee on a case-by-case basis, or drop the booking.

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FORCE MAJEURE

• If your event cannot proceed due to circumstances beyond anyone's control (such as government restrictions or natural disasters), there will be no refunds, but Glass Dome will offer a complimentary date change within 6 months after the event date, regardless of the time between the current date and event date.